Delivery & Returns

Delivery Policy

Standard Delivery Fee – $2.00

  • Depending on the availability of products in your order, we will endeavour to dispatch orders within 24 hours with estimated next day delivery.
  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
  • If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.

Returns Policy

Returns, Exchanges & Refunds
Returns and exchanges must be authorised by Downtown Stationery and are subject to the following conditions:

  1. Returns of stocked items that are incorrectly ordered may be accepted within 7 days from date of delivery.
  2. Proof of purchase must be provided.
  3. Returned products may incur freight charges and/or re-stocking fees.
  4. Returned products must be of merchantable quality with original packaging, unless the issue relates to faulty product or the product is under warranty.
  5. Returned products may be subject to manufacturer’s warranty conditions. For information and conditions about guarantees and warranties please contact us.

Should you have a major problem with a product, you may be entitled to a replacement or refund as follows:

  1. Replacement products will be of an identical type to the product originally supplied, subject to availability.
  2. Refunds will be the same amount you have already paid, provided in the same form as your original payment.
  3. We may take into account how much time has passed since you bought the product considering the following factors; type of product, how you are likely to use the product, the length of time for which it is reasonable for the product to be used and the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.